Get in Touch With Us
This page tells you how to contact the editorial team at Best Casino Sites, what we can help with, and what falls outside what a comparison site can do. The short version: email us at [email protected] and include the casino name, the date, and a plain description of what happened or what you want checked.
One thing to be clear about before you write. We are an independent publisher, not a casino, not a payment processor and not a regulator. We cannot see your account, release a pending withdrawal, verify your ID, restore a closed account or pay out a bonus. If your money is involved, the casino's own support team and, where applicable, your state regulator are the right first stops. We can explain how the process usually works and what to ask for.
How to reach the editorial team
Email is the only channel we monitor, and it is read by a person rather than answered by a bot. Kayla Holland and the research team aim to reply within two business days. Enquiries that need us to re-check a casino's published terms can take longer, because we verify against the operator's own pages before we answer.
What to put in your message:
- The casino name — exactly as it appears on your account or on our page.
- Dates — when you deposited, when you requested a withdrawal, when you contacted support. Use US format, e.g. 09/25/2026.
- The specific term or claim — the wagering requirement, the cashout cap, the withdrawal window, the page or table you are questioning.
- Your state — availability and legality differ by state, and the answer often depends on it.
- Screenshots or copies of terms, if you have them. Never send us passwords, full card numbers, Social Security numbers or ID scans.
What we can help with, and what we can't
| Write to us about | Go to the casino or regulator instead |
|---|---|
| A bonus term on our site that looks wrong or out of date | A bonus that has not credited to your account |
| How wagering requirements, max bonus bets or cashout limits work in general | A specific wagering balance on your account |
| Typical withdrawal times and verification steps for a payment method | A withdrawal that is pending past the stated window |
| Whether we have covered a state's licensing position accurately | Whether your account may legally operate in your state |
| Partnership, advertising and media enquiries | KYC document submission and source-of-funds checks |
| Reader feedback, suggested topics, accessibility problems | Self-exclusion requests and deposit or loss limit changes |
How we're funded, and why that doesn't decide the order
Some links on this site are commercial. If you open an account through one of them, Best Casino Sites may earn a commission from the operator at no cost to you. Commission does not buy a position in our rankings, and it does not soften a write-up. Editorial ratings are our own assessment of published terms, games, banking and support — they are not customer-review scores, and they are not the result of us depositing or playing. Our work is desk research and verification against operator and regulator sources, dated where the facts move.
If you believe a commercial relationship has shaped something we published, say so in your email and point to the passage. We will re-check it and correct the page if you are right.
Questions about the offers on our lists
Most reader mail is about the headline numbers on casino promotions, so here is how we handle the largest ones we list. Every figure below is the operator's advertised offer, not a payout you should expect. Terms change; check the current promotion page before you deposit.
Raging Bull — 410% up to $10,000 + 50 free spins
Our highest editorial rating (10.0), and the one we get asked about most, because the headline is the biggest dollar figure on the page. The reason it sits at the top is the breadth of the deposit-match structure plus a free-spins component, which gives a new player more than one way to use the welcome package. What actually matters is the arithmetic behind it: a 410% match means the advertised $10,000 ceiling only comes into play at a very large qualifying deposit, and free spins usually carry their own wagering multiplier, a maximum bet per spin and an expiry date separate from the cash bonus. The limitation to weigh: large percentage matches are typically paired with high playthrough and a cap on how much of the bonus winnings you can withdraw, so read the cashout limit before the percentage.
Magician Bet — 101% no wagering
Rated 9.7, and it is on this page for the opposite reason to Raging Bull. A no-wagering offer means the credited amount is not locked behind a playthrough multiplier, which removes the single biggest source of reader complaints we see. That makes it far easier to work out what you actually hold. The trade-off is scale — 101% is a modest match next to triple-digit offers, and no-wagering promotions commonly restrict the maximum bonus amount, the games it can be used on, or the maximum bet per round. Check which of those apply before you assume "no wagering" means no conditions.
Slots of Vegas — 375% bonus + 50 free spins on Cash Chaser
Also 9.7. It earns a write-up because its free spins are tied to a named game, Cash Chaser, rather than being a floating spins credit. That is useful information: game-specific spins mean the RTP and volatility of that one title determine your realistic outcome, and any winnings from the spins usually convert into bonus funds with their own conditions. The limitation is flexibility — if you do not want to play that title, the spins portion of the package has little value to you, and the 375% match will carry a playthrough requirement like any other deposit bonus.
The rest of the list, at a glance
| Casino | Advertised welcome offer | Editorial rating |
|---|---|---|
| Uptown Aces | 600% for new players | 9.5 |
| Card Crush | Instant welcome reward: 2 mystery coins and 5 cards | 9.5 |
| Zumba Cards | 250% deposit bonus up to 250 SC | 9.2 |
| BetUS | 200% up to $4,000 for new players | 9.2 |
| Amazon Jackpots | 4 posters + 40 free SC + bonus wheel for $20 | 9.0 |
| Slots and Casino | 500% up to $2,500 across three deposits | 8.7 |
| Bets.FM | 225% deposit bonus up to 1 BTC + 225 free spins | 8.7 |
Two notes worth flagging, because they generate email. Offers quoted in SC are sweepstakes-style currency rather than dollars, and redemption rules differ from a cash bonus. Bets.FM quotes its ceiling in Bitcoin, which means the dollar value of the cap moves with the exchange rate and crypto withdrawals may be handled differently from card or bank payouts. Amazon Jackpots' package is tied to a $20 purchase, so it is a paid bundle, not a giveaway.
Money questions: deposits, payouts and fees
Reading our reviews costs nothing. Playing does. Every bonus on this page requires you to deposit or purchase first unless the operator explicitly labels it no-deposit, so treat the advertised percentage as a multiplier on your own money at risk.
Methods commonly available to US players, and what to check for each before you email us asking why a payout is slow:
- Debit cards — usually the fastest way in, often instant. Many operators cannot pay winnings back to a debit card and will route the payout elsewhere.
- Credit cards — accepted by some operators, declined by some issuers as a cash-advance-type transaction, which can attract an interest charge from day one. Rarely usable for withdrawals.
- ACH / e-check — typically a few business days, low or no fee, and generally available for both directions where the operator supports it.
- Bank wire — used for larger payouts; slower, and a flat fee is common on either the casino or bank side.
- E-wallets — the quickest payout channel where supported. PayPal availability is limited and depends on the operator and your state, so verify it on the cashier page rather than assuming.
- Crypto — fast settlement, network fees, and value that can move between request and receipt.
Also check the minimum deposit, the minimum withdrawal amount, any monthly or weekly withdrawal limit, and whether a pending or reversal period applies. A 24-hour advertised payout only starts once verification is complete — that is the single most common reason a withdrawal appears stuck.
Verification, delays and disputes
KYC is not optional. Licensed operators must confirm your identity, age and address, and may run source-of-funds checks on larger balances. Expect to supply government photo ID, a recent utility bill or bank statement, and proof of the payment method. Doing this when you open the account, rather than when you cash out, removes most of the delay people write to us about.
If a withdrawal is genuinely overdue, work through it in order:
- Re-read the withdrawal terms and confirm you have met wagering, the minimum payout amount and any bonus cashout cap.
- Check for outstanding document requests in your account and in your spam folder.
- Contact the casino's support in writing and ask for a reference number and a stated timeframe.
- Escalate through the operator's formal complaints procedure, in writing, keeping copies.
- If the operator is licensed in your state, take the complaint to that state's gaming regulator or its designated dispute service.
Send us a copy too. We cannot adjudicate it, but patterns across reader reports do influence how we describe an operator's payout handling.
What these operators offer beyond slots
Most of the brands we cover run more than one product line, which matters if your question is about a specific game type. Slots — including progressive jackpot titles — are the bulk of the catalogs, with RTP and volatility published by the software provider and outcomes driven by a random number generator. Table games cover blackjack, roulette and baccarat in digital form, usually with a lower house edge and different bonus contribution rates. Live dealer rooms stream real tables in real time and often contribute little or nothing toward wagering requirements. Mobile play is generally through the browser, with native casino apps available for some brands only. Alongside the casino, several of these operators also run sportsbooks — BetUS is the clearest example in this list — and sports betting sits under separate promotions, separate wagering rules and, in many states, a separate licence. Sweepstakes brands such as Zumba Cards and Amazon Jackpots operate on a different model again, with promotional currency rather than direct cash wagering.
Eligibility, regulation and what applies where you live
You must be 21 or over to use the operators we cover, and legal online casino play in the United States is decided state by state, not federally. Federal law shapes payment processing and interstate transmission, but the licence that authorizes a casino to serve you comes from a state gaming authority. Only a handful of states license real-money online casino gaming; many more allow sports betting only, and some allow neither. A site accepting a deposit from your state is not the same thing as being authorized to serve it — that distinction is the one we most often have to explain in reply.
Before you play, confirm the operator's licence with the relevant state regulator directly, and check whether the specific offer you are looking at is available in your state. Where the brief on any of our pages is silent on a licence, we do not claim one. For more on rules and availability outside the standard state-licensed picture, see our guide to Best Non GamStop Casinos 2026.
Responsible gambling tools are part of eligibility, not an afterthought. Licensed operators must offer deposit and loss limits, session reminders, cooling-off periods and self-exclusion. State self-exclusion programs and third-party blocking software can extend that across multiple sites. If you or someone close to you needs support, the National Council on Problem Gambling operates the 1-800-GAMBLER helpline, available nationwide. Gambling is entertainment with a cost attached; it is not income and it will not fix a financial problem. If your message concerns gambling harm, say so and we will respond with support information rather than promotions.
Corrections, partnerships and privacy
Corrections get priority. If a bonus percentage, cap, expiry or payment detail on our site no longer matches the operator's published terms, tell us which page and what changed. We date time-sensitive findings — the checks behind the figures on this page were current as of Sep 25, 2026 — and we update rather than quietly delete.
For advertising, affiliate or media enquiries, introduce your organization and what you are proposing in the first email. We will tell you plainly whether it affects editorial placement, and the answer to that is no.
On privacy: we only need enough detail to answer you. Do not send account passwords, security answers, full card numbers or identity documents. If we need something specific to look into a claim, we will ask for it and explain why.
Deciding where to go next
If you came here with a question about a specific offer, the useful next step is usually not an email — it is opening the operator's own terms page and reading the four numbers that decide the value: the wagering multiplier, the maximum bet allowed while a bonus is active, the expiry date, and the cap on withdrawable bonus winnings. A 600% match with a tight cashout limit can be worth less than a 101% no-wagering offer. If you compare those four figures and still cannot tell which is better for how you play, write in and we will walk through it with you. No rush, and no obligation to sign up for anything.